Colorescience Privacy Policy

This Privacy Policy was last updated and is effective on April 8, 2025.

Your privacy is very important to us. This Privacy Policy describes how Colorescience, Inc. (including any of its subsidiaries or corporate affiliates, collectively, “Colorescience,” “we” or “us”) collects, uses, and discloses personal information. It also describes the rights and choices available to you regarding your personal information.

Clicking on the links below will take you directly to the corresponding section of this Privacy Policy:

Personal Information We Collect

We collect personal information about you in different ways. For example, we collect personal information:

  • Directly from you. This includes when you place an order, register for an account, create a profile, complete a form on our website, respond to a survey, sign up to get our emails, or contact us.
  • Automatically. This includes through cookies, web beacons, pixel tags, server logs, and other technologies when you use our websites, applications, or other related services (collectively, the “Services”) or interact with our emails.
  • From other sources. These can include social networks, advertising companies, affiliates, service providers, aggregators, cooperatives, and public databases.

The following are a few examples of our collection and use of personal information:

Context

Examples of Personal Information

Primary Purpose for Collection and Use

Account Registration

If you create an account, we collect your email address. Within your account, you can also create a profile where you may provide information such as your name, gender, birthdate, and addresses. We also collect information relating to the actions that you perform while you are logged into your account.

We use this information to provide account related functionalities to our customers and to manage access to accounts. Accounts can be used for faster and simpler checkout, to save your personal preferences and order history, and receive updates about your order details.

Contact Us

If you contact us, such as through chat, webforms on our Services, customer service center, or social network pages, we collect your name, contact information (email and/or phone number) as well as any other information you provide to us. We may record customer service calls for training and quality control purposes.

We use this information to respond to inquiries, feedback, or other requests.

Email Interactions

If you receive email from us, we use certain technologies to capture information about when you open our message, click on links or banners in it, or make purchases after receiving an email.

We use this information to understand how you engage with our messages and to gauge the effectiveness of our customer communications and marketing campaigns.

Interactions with our Services

We may use cookies, web beacons, pixel tags or other technologies to automatically collect certain information when you use our Services or other affiliated websites. This information may include your IP address, browser type, geolocation data, unique user ID, cell phone model, operating system and carrier, and Internet Service Provider. We also may collect information about your use of our Services, such as the number of times you return or visit the Services, whether you click-through, open, or forward links, emails, and ads, the URLs and webpages you've visited, sections of or content on pages of the website on which you click or in which you are interested, the number of times you visit each webpage, what downloads and/or search queries you have made, how long you spent on particular sections of the website and on the Services generally, and other website usage data. 

We use this information to make our Services operate. We also use it to understand how you interact with our Services, gather analytics, improve our Services, and learn your preferences. We may also use this information to help detect and prevent fraud. 

Targeted Advertising Technology

We may permit third parties to place tracking technology (e.g., a cookie or a pixel) on our Services. Those third parties may collect information about your activities over time and across other websites. Among other things, they may use this information to serve ads tailored to your interests, which may include ads about our products or services. For more information, click on the “Cookies Settings” link in the footer of our website. You can also find more information about your options with regard to this technology in the Your Privacy Rights and Choices section below.

We use this information for analytics and to better serve you relevant, targeted advertising.

Mailing List

When you sign up for our mailing list, we collect your email address.

We use this information to send you offers, new releases, and other information about our products and services.

Order Placement

When you place an order, we collect your name, billing address, shipping address, email addresses, phone number, and credit or debit card information.

We use your information to process your payment and facilitate delivery.

Partner Promotion

We collect personal information that you provide as part of a joint promotion with other companies.

We use this information to fulfill our promotions. Note that many co-branded promotions involve the collection of information by us, and the other company identified in the promotion.  Where information is jointly collected, your information may be submitted, or sent, to both companies.  This Privacy Policy applies to our use of your information.  You should review the privacy notice of the other company identified to understand their use of your information.

Surveys

If you choose to participate in a survey, we collect information that you provide through the survey. 

We use this information to understand your opinions.

Sweepstakes and Contests

When you enter a sweepstakes or contest, we collect information about you such as your name and contact information.

We use this information to operate the sweepstakes and contests. We may also be required by law to collect this information.

User Content

If you choose to engage in forums, reviews, or other similar features offered by us, we may maintain records about the content you post.  This might include comments, reviews or questions as well as metadata associated with your content.

We use this information to understand your opinions.

Job Applications

If you apply for a job with our company, we collect information necessary to process your application. This may include, among other things, your name, contact details, and resume.

We use this information to process your application.

How We Use Personal Information

We may use the personal information we collect about you to:

  • Fulfill your order and process payments.
  • Send you an order confirmation.
  • Send you requested product or service information.
  • Assess your needs to determine suitable products.
  • Send product updates or warranty information.
  • Respond to customer service requests, provide you with live support, and respond to inquiries.
  • Verify your identity and maintain your account, settings and preferences.
  • Collect feedback regarding your experience.
  • Send you newsletters and marketing communications.
  • Improve our Services and marketing efforts.
  • Conduct research and analysis.
  • Display content based upon your interests.
  • Investigate and assist you in resolving questions and concerns you have regarding the Services.
  • Develop new products, features, partnerships and services.
  • Prevent, find, and resolve software or hardware bugs and issues.
  • Monitor and improve our operations and processes, including security practices, algorithms and other modeling.
  • Respond to legal proceedings and obligations.
  • For other reasons with your consent.

How We Share Personal Information

In addition to the specific situations discussed elsewhere in this Privacy Policy, we may share personal information in the following situations:

  • Affiliates. We may share personal information with our affiliates (g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control).
  • Corporate Transaction. We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, acquisition or sale of all or a portion of our assets, or if we go out of business or enters bankruptcy.
  • Service Providers. We may share your personal information with service providers. Service providers may assist us in providing our online e-commerce platform, fulfilling orders, shipping orders, processing payments, offering customer service, maintaining and operating our rewards program, sending direct marketing messages, IT and system administration and hosting, conducting research analytics, preventing and investigating fraud.
  • Colorescience Partners. We may share certain information with “Colorescience Partners” (medical or other aesthetic practices or skin health professionals carrying Colorescience products) in connection with the Lasting Beauty Rewards program. This may include the points you have earned and redeemed, as well as outstanding points balance that has not been redeemed and date of your recent point redemption. 
  • Promotion Partners. If we engage in a joint promotion with an affiliate and/or partner, we may share your personal information with our affiliate and/or partner to be used in relation to the promotion.
  • Public. From time to time, you may be able to participate in certain activities on the Services, such as forums, reviews, user opinions, chat rooms or bulletin boards (“Public Communications Features”), which give you the opportunity to communicate with Colorescience and other users of the Services. Be aware that when you volunteer information or create a public profile in the course of your participation in our Public Communications Features, such information may be made publicly available.
  • Professional Services. We may share personal information with our professional service providers, such as auditors or lawyers.
  • Other Third Parties. We may share your personal information to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your personal information to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your personal information may also be shared to ship your orders.
  • Other Disclosures with Your Consent. We may share your personal information with other third parties when you consent or direct us to do so.

Some states require us to disclose whether the following categories of personal information are collected, disclosed for a “business purpose,” shared for targeted advertising, or “sold,” or transferred for “valuable consideration” (as such terms are defined by applicable law). The table below indicates the categories of personal information we collect and transfer in a variety of contexts.

Category of Personal Data

Category of Recipients

Disclosures for a
Business Purpose

Sharing for Targeted Advertising

Identifiers – this may include things like name, alias, postal address, unique personal identifier, online identifier, email address, or account name.
  • Affiliates or subsidiaries.
  • Business partners.
  • Data analytics providers.
  • Internet service providers.
  • Joint marketing partners.
  • Operating systems and platforms.
  • Other Service Providers.
  • Payment processors and financial institutions.
  • Advertising networks.

Financial Information – this may include credit card number or debit card number
  • Payment processors and financial institutions.

N/A

Characteristics of protected classifications – this may include age and self-identified gender.
  • Affiliates or subsidiaries.
  • Service Providers.

N/A

Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Affiliates or subsidiaries.
  • Business partners.
  • Service Providers.

Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad.
  • Affiliates or subsidiaries.
  • Data analytics providers.
  • Internet service providers.
  • Operating systems and platforms.
  • Other Service Providers.
  • Advertising networks.

– this may include customer service call recordings.
  • Affiliates or subsidiaries.
  • Service Providers.

Professional or employment-related information – this includes, for example, information submitted by job applicants.
  • Affiliates or subsidiaries.
  • Service Providers.

N/A

Inferences drawn from any of the information listed above

  • Affiliates or subsidiaries.
  • Data analytics providers.
  • Other Service Providers.

N/A

 

Your Privacy Rights and Choices

You may have the following rights and choices regarding the personal information we have about you:

  • Access Your Personal Information. You may request access to your personal information or confirmation that we have personal information about you. In certain limited cases, you may ask to receive access to your personal information in a portable, machine-readable form.
  • List of Third-Party Recipients. In some areas, you may have the right to obtain a list of specific third parties to which we have disclosed personal information. For a list of the specific third parties to whom we have disclosed personal information, please navigate to the “Cookie Settings” link available on the applicable website and click “Cookie Details.” Please note, some areas also allow you to obtain a list of the categories of third parties to which we have disclosed personal information. You can find that information in the table above under the “How We Share Personal Information” section.
  • Correct Your Personal Information. You may ask us to correct inaccurate or incomplete personal information. We may keep historical data in our backup files as permitted by law.
  • Delete Your Personal Information. You may ask us to delete your personal information. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
  • Opt-out of Sale/Sharing for Targeted Advertising. You may opt-out of targeted advertising (e.g., cookies) by clicking the “Cookie Settings” link or the “Your Privacy Choices” link in the footer of our website Note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. We recognize Global Privacy Control (GPC) signals broadcast from web browsers as a valid opt-out request where required by applicable law. Please note that the GPC will apply only to your current browser. We do not recognize the “Do Not Track Signal.” If there is a conflict between the GPC signal and a manual choice that you have made on our website regarding targeted advertising, we will honor your manual choice.
  • Access, Correct or Disable Your Account. You can (a) access, correct, or update information about you, and/or (b) disable your online account to prevent any future purchases through that account. You can make these requests by contacting us as listed below, or by contacting the Colorescience Concierge team at https://www.colorescience.com/pages/customer-service. Please clearly label the subject line "Corrections / Disabling Account."
  • Promotional Emails. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in such emails. If you choose not to receive such emails, we may still send you service-related communications.

Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny a  request because the law permits or requires us to. We will not discriminate against individuals who exercise a privacy right.

Submitting Requests

If you disagree with our denial of a request, you may appeal our decision by contacting us through the “Your Privacy Choices” link in the footer of our website .

We will require you to prove your identity when making most types of requests. Depending on your request, we will ask for information such as your name, email address, and customer ID.

Depending on your state of residence in the U.S., you may designate an authorized agent to submit a request on your behalf to access, correct, or delete your personal information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

If you are an authorized agent, you must attach a copy of a completed Authorized Agent Designation Form which shows that you may act on another’s behalf.

How We Protect Personal Information

No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal information, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.

How Long We Retain Personal Information

We keep your personal information for only as long as necessary to fulfil the purposes in this Privacy Policy unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information. We also weigh the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can meet those purposes through other means, as well as applicable legal requirements.

Third-Party Applications/Websites

We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.

Changes To This Privacy Policy

We may change this Privacy Policy and our practices at any time. When we make changes, we will post them here on the Services and update the “Last updated” date at the top of this Privacy Policy. If we make changes that are material, we may use reasonable efforts to attempt to notify you (in accordance with applicable law), including by email or placing a prominent notice on the first page of the Services. Revisions will be effective immediately upon posting. 

Children’s Privacy

We do not knowingly collect or solicit personal information about children under the age of thirteen (13). If you are under the age of thirteen (13) you should not register, order, purchase or provide information to or from Colorescience. If you have knowledge that we may have any information about a child under the age of thirteen (13), please email us.

Contact Information

If you have questions, comments, or complaints on our privacy practices, or if you need to access this Privacy Policy in a different format due to a disability, you can contact us at the mailing address, e-mail address, or phone number below:

Colorescience, Inc.
2141 Palomar Airport Road, Suite #200
Carlsbad, CA 92011

Email: concierge@colorescience.com
Phone: 760-406-5572

Additional Information For California Residents

California law requires us to disclose the following information on our privacy practices. If you are a California resident, the following disclosures apply to you in addition to the rest of the Privacy Policy.

  • California Shine the Light. If you would like more information on the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, submit a written request using the information in the “Contact Information” section.
  • California Notice of Financial Incentive. We offer our customers a loyalty program (the Lasting Beauty Rewards program) that provides certain perks, such as rewards and exclusive offers. We may also provide other programs from time to time, such as sweepstakes or other similar campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address). Because our Programs involve the collection of personal information and offering of certain benefits, they might be interpreted as a “financial incentive” program under California law. Under the California law, the value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to participants. Further information about Lasting Beauty Rewards may be obtained at our Lasting Beauty Rewards Customer Terms and Conditions, which may be update form time to time. For other Programs, visit the terms and conditions page of the applicable Program for full details.
  • California Sensitive Information Disclosure. We collect the following categories of sensitive personal information (as defined under California law): Account log-in, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. We collect this information to process transactions, manage our business, or provide services. Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for cross-context behavioral advertising.